We hope you love your purchase, but if you are not satisfied, to process a return, please follow these simple steps: 

. Click The "Click Here To Start A Return" Button and request a return.

. Mail your return to:

CoutureH

12705 NW 42 Ave, LL19

Opa-locka, FL 33054

Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our center.

Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit. 

For more information on our retail store return policy, please click HERE!

If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. All merchandise returns must be unworn, unwashed, unaltered and still have the original tags attached.  We are happy to issue you a refund in the form of a CoutureH E-Gift Card for use on a future purchase. For a full copy of our policy, please click HERE.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returns are processed within 5-7 business days after your item(s) are received into our distribution center. Once your return has been processed, you will be issued an online store credit in the form of an E-Gift Card via email. Please keep your return tracking number for your records.

Because we can't ensure style/size desired will be available by the time the returned items come back to the distribution center, we are unable to accommodate exchanges. 

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We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #CoutureHStyle!

To avoid unnecessary and potentially costly return shipping, please contact us our Customer Care Team before returning an item. There are special circumstances that may limit our ability to accept or process a return from an international location, however, we will do our best to accommodate your return request. Please note that we are not responsible for returns until they reach our distribution center in Los Miami, FL. 

*If you are returning a damaged item and fail to contact us prior to making an international return, please note that the maximum credit for return shipping is $10.00 USD, regardless of actual charges incurred.

All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.

We issue store credit via an E-Gift Card instead. Please treat E-Gift Cards like cash.